Terms and Conditions

Purchases made at this webstore is exclusively for use in the Americas. To make purchases in other regions, please use our distributor locator to find an authorized reseller in your area.

Systat Software Inc return policy is in addition to any statutory return rights that you may have under law. We will accept returns and exchanges for items that meet the return criteria set forth below for 60 days from the date of purchase or download, as applicable. Exceptions are stated below. We may deny any return or exchange if it fails to meet our return criteria.

Return Criteria

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation and manuals and registration number. Failure to include such items may prevent or delay your refund or exchange.
SSI will not accept the following items for return: (i) boxed items that have been opened and installed or (ii) damaged. Items must be in a condition that permits us to resell them.

Systat Software Products Eligible for Return and Exchange

For software you may only return un-opened items during the return period of 14 days from the date of purchase or if: (i) you don't agree with the license agreement, or (ii) the media or download does not work, and (iii) only if you do not make or retain any copies. Opened boxed software may only be exchanged for the same product or any other SSI products. If we do not have a product that you desire, we will issue either a SSI Store credit or can provide you with a refund based on your reason for return.

Return and Exchange Process

Items ordered from our website (Webstore) or through our Sales representative can be returned or exchanged by calling 1-800-797-7401 or sending an email to info-usa@systat.com to initiate the process.

When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges, if any, and you will receive your refund in approximately 3-5 business days. Refunds will be made in the same method as payment unless you select to exchange the item or get a SSI Store credit in the amount of the refund.

Systat Software Inc reserves the right to deny any return or exchange for any reason.

To Return Downloaded Software

  1. Confirm your order was placed within the last fourteen (14) days

  2. Uninstall the software from your computer:

    Windows 10, 8, 7 and Vista: In Control Panel, go to Programs and Features, and then click Uninstall a program

    Windows XP: In Control Panel, go to Add/Remove Programs, and then click Uninstall a program

  3. Call us at 1-800-797-7401 to request a return

You will be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign an electronic Letter of Destruction as a condition of your return. After you talk to a customer service agent, the product key will be blocked and you will not be able to install or use the software in the future. SSI refunds will be made in the same method as payment.

To Return a Physical/Non-downloaded Product Eligible for Return or Exchange Under Our Policy

  1. Call us at 1-800-797-7401 for a Return Material Authorization

  2. No shipping label will be provided and it is your responsibility to send the package back to us with tracking information

  3. You will receive an email from an SSI representative with your RMA

  4. We will examine the items once we receive them and, if they are eligible for return or exchange under our Return/Exchange

policy, we will arrange for an exchange or issue a credit to the same credit card you used to purchase the item and send you a return receipt email.

Status of a Return

To request the status of a return, please call us at 1-800-797-7401 between 9 am and 5 pm Pacific time.

SYSTAT, SigmaPlot, SigmaStat, SigmaScan, TableCurve2D, TableCurve3D, PeakFit and AutoSignal are trademarks of Systat Software, Inc. All other product or brand names are trademarks or registered trademarks of their respective holders.

Customer Support

You may telephone or email us in respect of technical assistance you require in respect of our products or information that you would like to receive relating to our products.

Email/Direct mail campaigns

From time to time we may contact you directly by mail, email or telephone informing you about upgrades, new products , promotions or special offers that you may be interested in.

Newsletters

We may send out newsletters to our customers providing them with articles and information which we believe may be of interest to you. 

Registration of Products

Upon registration of a Systat product you will be asked to provide certain information so that we can record you as an owner of Systat product to help us in providing you with service and information. We require that you provide certain contact information but any other information is optional.

Purchases

If you wish to purchase Systat Products from our online store or over the telephone we will require sufficient information to complete the purchase including your credit card details, your contact details and an address for credit card billing. 

Download of Trial Versions of our Products

If you wish to try our Software before deciding to buy it, we will require sufficient information to allow you to download a trial version. You will be required to register as a member on our web site by providing your contact details. Systat Software Inc. collects this information to improve its products. Here you have an option where you can indicate whether Systat can or cannot use the information you provide to contact you. The information you provide is stored securely and is never shared with any third parties without your informed approval.

Resumes

Career opportunities within Systat may be posted on our website to allow you apply directly online and submit your resume. 

Surveys

From time to time we may conduct surveys in respect of our products and services. Participation is completely optional. 

Aggregate Information

Whenever you enter our website, our web server automatically collects and aggregates information in respect to your visit. This information includes URLs or domains of referring websites, browser type, operating system, the pages that you access and the date and time of your visit. In general this aggregate information will not identify you personally. If we do correlate such information to you, we will treat it in accordance with this policy.